Front Desk & Enrollment Coordinator

Reports To: Assistant Manager and Center Manager

Status: Full Time
Annual Salary: $37,000
Location: Van Dyke Houses Boxing Community Center
Work Arrangement: Onsite / In-Person

Position Summary

BOXER, Inc. is seeking a Front Desk & Enrollment Coordinator to serve as the primary point of contact for participants, families, visitors, vendors, and community members at the Van Dyke Houses Boxing Community Center.

This onsite role is responsible for providing excellent customer service, supporting participant enrollment and retention, maintaining accurate attendance and program records, and assisting with DYCD data entry and compliance requirements.

Key Responsibilities

Welcome and assist participants, families, visitors, vendors, and community members.
Manage participant check-in and check-out procedures.
Support enrollment, registration, intake forms, and participant documentation.
Enter attendance, enrollment, and participant data into DYCD Connect and other required systems.
Maintain participant files in compliance with DYCD requirements and confidentiality standards.
Assist with reports, audits, site visits, and compliance documentation.
Support outreach, recruitment, and follow-up with prospective participants.
Maintain an organized and professional front desk and reception area.

Minimum Qualifications

High School Diploma or GED required.
At least one year of administrative, reception, customer service, or nonprofit program experience.
Proficiency in Microsoft Office Suite and data entry systems.
Strong organizational, communication, and customer service skills.
Ability to work professionally with youth, families, and community members.
Strong attention to detail and ability to handle confidential information with discretion.

Preferred Qualifications

Experience with DYCD-funded programs or participant tracking systems.
Familiarity with DYCD Connect, discoverDYCD, or similar systems.
Bilingual proficiency in English/Spanish strongly preferred.
Experience in a community center, school, after-school program, or youth development setting.

Work Schedule / Conditions

This is an onsite, in-person position. Remote work is not available. Evening and Saturday availability is required based on the Center’s programming schedule.

**BOXER, Inc. is an Equal Opportunity Employer. We strongly encourage applications from individuals with lived experience in the Brownsville community.**